Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great location
Friendly staff
Musty smell
Old furnishings
8.2/10
Great
Rooms
8.3
Location
9.3
Service
9.0
Dining
8.0
Guest reviews
8.2/10
based on 41 reviews
8.5
8.5/10 based on 2467 reviews
William
United Kingdom,
October
2023
8.8/10
The hotel is in a superb location, right in the center of town overlooking beautiful canals, close to all the attractions and great dining options. The rooms are spacious and offer lovely views from the dual aspect windows, although maneuvering around the step up to the window can be a bit tricky at night. The service is incredibly friendly and helpful, though sometimes overwhelmed during busy dining periods. The dining experience in the fabulous restaurant with spectacular views is superb, offering a variety of choices. Overall, a wonderful place to explore Bruges with a great ambience.
Rooms
8.0
The rooms are spacious with lovely views, but the step up to the window can be challenging in the dark.
Service
9.0
The staff is incredibly friendly and always ready to help, though they can be busy during peak dining times.
Location
9.0
The hotel is centrally located, offering easy access to all the attractions and dining spots in Bruges.
Dining
9.0
The dining experience in the restaurant with spectacular views is superb, offering a variety of choices.
Facilities
9.0
The hotel offers excellent dining facilities with amazing views of the canals.
Sebastian
United Kingdom,
October
2023
8.2/10
The hotel offers a small room with a small attic-style window, clean and spacious, in a great location overlooking the canal, making it one of the iconic photo spots in Bruges. The service was extremely helpful and accommodating, especially the woman who seems to be the 'beating heart' of the place, always going out of their way to assist. The location couldn't have been more perfect, with incredible views over the canal and the Belfry tower visible from our room. The dining experience was filling and delicious with great service. However, the raised bathtub under a low slanted ceiling might not be suitable for everyone, and the room had a musty smell with old and stained furnishings.
Rooms
8.0
The room was exactly as described, small but clean and spacious with a small attic-style window overlooking the canal.
Service
9.0
The service was super accommodating, with the woman at the front desk being very welcoming and providing great information whenever needed.
Location
9.0
The location was right in the center of the Bruges World Heritage Site, offering a spectacular view over the canal.
Dining
8.0
The dining experience was really nice with lovely views of the canals in delightful surroundings.
Facilities
7.0
The hotel offers pleasant facilities to enhance the stay.
Great location
Musty smell
Michael
United Kingdom,
August
2023
8.6/10
I had a wonderful stay at the hotel with stunning views across the canal and nicely decorated rooms. The service was attentive and the location was picture postcard perfect, nestled in the heart of old Bruges. While the dining was fairly basic, it was enough not to go hungry. The hotel offers a charming stay with some minor noise disturbances from nearby restaurants.
Rooms
9.0
The rooms were clean and comfortable with fantastic views across the canal. They have a picturesque charm and are nicely decorated.
Service
9.0
The service was exceptional, with friendly staff catering to guests' needs. They even remembered my request for clean towels.
Location
10.0
The location is superb, situated in the center of old Bruges with the most photographed views. It's a true gem right by the water.
Dining
7.0
The dining experience was modest but sufficient to satisfy hunger, and the croissants were delicious.
Facilities
8.0
The hotel offers all the necessary amenities in a charming old building, making for a delightful stay.